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Ordering Help
Fence Wholesale |
PLACING ORDERS:
Orders are accepted via the internet, telephone and fax. A fax or email
confirmation will be sent back to you with an estimated lead-time for
delivery of your product. Errors on the confirmation must be reported
within 24 hours, otherwise Fence Wholesale will assume the order is
correct. If changes occur after 24 hours, the order will be subject to
cancellation and restocking fees, which will be quoted at the time of the
change. Shipping numbers can be provided upon request to track your
shipment.
PAYMENT TERMS:
Payment is by VISA, MC, DISCOVER and money order will be accepted at no
extra charge, for your convenience. If using a credit card, your card will
be charged in full when the order is placed.
CANCELLATION AND RESTOCKING FEES:
As mentioned above, any changes to orders placed after your initial
confirmation has been received and accepted are subject to a fee of 35%.
The same fee applies to any items returned for restocking. A return
merchandise authorization must be on all packages for Fence Wholesale to
accept the package. The customer must prepay all freight. Custom orders
containing specialty aluminum gates and fence accessories, privacy slats,
windscreens and non-stock items may incur a higher restocking fee.
FREIGHT CHARGES:
Due to the nature and size of fencing products all shipping costs are
calculated after order placement. After calculating the shipping cost you
will be contacted for final approval of your order.
Contact us with questions on shipping and final pricing of your order.
FUEL SURCHARGE:
Due to the high cost of fuel, there is a $20.00 fuel surcharge per order
shipped.
HANDLING CHARGE
There is a $75 Handling charge on all orders. This covers the trucking
company notification fees.
DELIVERY - OFFLOADING PRODUCT FROM TRUCK
It is the customer's responsibility to offload the freight truck when
their order arrives.
Smaller orders can be offloaded by hand i.e. Residential Ornamental
Aluminum fence and Residential PVC fence orders, however any PVC
agricultural fence orders more than a couple hundred feet should be
offloaded with a forklift or tractor with forks.
Contact us with any questions on the size and offloading considerations of
your order. 866-525-9288
SHIPMENT ERRORS:
Any errors or material shortages should be reported within 24 hours of
deliver. If the error was the fault of the manufacturer, no additional
delivery charges will be assessed. If the error was the customer’s fault,
the appropriate delivery charges for the new items will be charged. Any
additional freight charge will be quoted to the customer.
CONFLICT RESOLUTION:
By placing an order with Fence Wholesale, the customer agrees this
Agreement shall be governed in all respects by the laws of the
Commonwealth of Pennsylvania without regard to its conflict of laws
provisions, and the Customer (purchaser of fence materials) and the seller
(Fence Wholesale) agree that the sole venue and jurisdiction for disputes
arising from this Agreement shall be the appropriate state or federal
court with jurisdiction over Swatara Township, Pennsylvania, the
registered office of Fence Wholesale, and the Customer and seller hereby
submit to the jurisdiction of such courts.
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Phone 866-525-9288 or 717-554-5713
Fax 866-525-9289
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